Refund and Returns Policy
At All Star Texas, we take pride in delivering high-quality, custom products. Because many of our items are made-to-order, our return and refund policy is outlined below.
Custom Orders
All custom and personalized items are final sale and are not eligible for return or refund once production has begun.
Exceptions apply only in the following cases:
- The item arrives damaged
- The item has a manufacturing defect
- The item does not match the approved proof or specifications
If any of the above issues occur, please contact us within 5 days of delivery with photos of the product and packaging so we can review and resolve the issue.
Non-Custom Items
For non-custom products:
- Returns may be accepted within 14 days of delivery
- Items must be unused, in original condition, and in original packaging
- Customer is responsible for return shipping costs unless the item is defective or incorrect
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Notify us within 5 days of delivery
- Include clear photos of the issue
- We will offer a replacement or refund, depending on the situation
Order Approval Responsibility
Customers are responsible for reviewing and approving all proofs before production.
All Star Texas is not responsible for errors (spelling, sizing, layout, etc.) that were approved prior to production.
Refund Processing
Approved refunds will be processed back to the original payment method within 5–10 business days after review.
Contact Us
For any return or refund inquiries, please contact us at: sales@allstarupolstery.net